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RESPONSE: 

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"); document.writeln(""); document.writeln(""); document.close(); return(false); } function GetResponse(answerIndex, answer) { var listIndex; var responseText; if (listMap.charAt(answerIndex) == "1") { listIndex = answer.selectedIndex; responseText = answer.options[listIndex].text; } else responseText = answer.value; return(responseText); } function ScoreAnswer(answerIndex, responseText) { var listIndex; var answerText; answerText = ansMap[answerIndex]; if (qtypeMap.charAt(answerIndex) == "4") return(NumericCompare(responseText, answerText)); else if (qtypeMap.charAt(answerIndex) == "5") return(MultiCompare(responseText, answerText)); else if (responseText.toUpperCase() == answerText.toUpperCase()) return(true); else return(false); } function BuildPrefixText(answerIndex, responseText, isCorrect) { var text; var listIndex; text = "
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		text += "
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Name: 
 

Chapter 10 Practice Exam Study Guide


True/False
Indicate whether the sentence or statement is true or false.
 

1. 
The footprint of a computer case is its length times its width; it is measured in square inches.
 

2. 
The purpose of a waterfall seat design is to take pressure off the back of a user's legs and promote better circulation.
 

3. 
Frequent stretch breaks and exercises during breaks are controversial and overrated solutions to employee complaints and injuries.
 

4. 
Wrist and finger pain is usually the result of a mouse that needs maintenance.
 

5. 
When a computer is plugged into a two-prong outlet, an adapter that converts from a three prong plug to a two prong outlet is recommended.
 

6. 
According to this chapter, most computer hardware components function well, even if the quality of electrical power is very poor.
 

7. 
The highest quality power strips include protective circuits to minimize damage to computer equipment due to power surges or spikes.
 

8. 
Many offices today were designed for paper-and-pencil activities and are over lit for computer use.
 

9. 
Before a support specialist installs a computer system, he or she should be sure that all the components and tools required are at the user's site.
 

10. 
Hardware upgrades, such as additional memory, are often installed at the time a system is installed as a user's site.
 

Modified True/False
Indicate whether the sentence or statement is true or false.  If false, change the identified word or phrase to make the sentence or statement true.
 

11. 
A keyboard placed on a regular height office desk (30") can cause user discomfort because the angle of the user's wrists at the keyboard is unnatural. ____________________

 

12. 
When sitting at a keyboard, a user's forearms should extend to the keyboard in a relatively straight line, or slightly upward. ______________________________

 

13. 
A display screen should be positioned so the user directly faces a light source in order to avoid glare on the screen. ______________________________

 

Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

14. 
Which of these computer cases has the largest footprint?
a.
laptop
b.
desktop
c.
mini-tower case
d.
no significant differences between these footprints
 

15. 
A monitor arm holds a monitor ____.
a.
under the desktop
b.
on the desktop
c.
3-4 inches above the desktop
d.
7-8 inches above the desktop
 

16. 
A common solution to back or neck pain is ____.
a.
adjust or replace the office chair
b.
adjust the keyboard height
c.
take frequent breaks from repetitive work
d.
any of these
 

17. 
One of the primary causes of eyestrain is ____.
a.
a monitor that is black and white
b.
a monitor that is too small (14" or less)
c.
a monitor that is too large (21" or more)
d.
reflected light off a monitor screen
 

18. 
If a computer will be plugged into a 15-amp circuit, the total amperage of all devices plugged into the circuit should be ____.
a.
less than 15 amps
b.
about 15 amps
c.
not more than 15% more than 15 amps
d.
amperage is not as critical as the quality of power
 

19. 
A device that regulates the electrical power on a circuit into which a computer will be connected is ____.
a.
a circuit tester
b.
a power conditioner
c.
an HVAC
d.
an amperage converter
 

20. 
Which of these is the least important site preparation issue for a user support specialist?
a.
telephone/network access
b.
electrical power requirements
c.
lighting problems
d.
none is less important than the others
 

21. 
The principal cause of lighting problems in a computer installation is ____.
a.
light that is too intense
b.
light that is from the wrong source (direction)
c.
light that is the wrong type
d.
any of these
 

22. 
A light source that may flicker at the same rate as a computer display screen is ____.
a.
an incandescent light
b.
a florescent light
c.
an LED light
d.
a halogen light
 

23. 
A useful cleaning agent for use with computer equipment is ____.
a.
water
b.
acetone
c.
isopropyl alcohol
d.
ascorbic acid
 

24. 
An antistatic wrist strap is designed to ____.
a.
protect the safety of a support technician
b.
reduce the risk of damage to computer components
c.
reduce the risk of fire due to a static spark
d.
reduce the risk of shock if the computer is not unplugged
 

25. 
Utility software, such a virus checker, screen saver, or security software, is usually installed on a computer system ____.
a.
before the operating system is installed
b.
after the operating system is installed
c.
after the applications software is installed
d.
any of these
 

26. 
Which of these applications software installation options would a support specialist often select for a laptop computer with limited resources?
a.
express
b.
custom
c.
minimal
d.
full
 

27. 
Which of these application software installation options takes the most disk space on a user's hard drive?
a.
express
b.
custom
c.
minimal
d.
full
 

28. 
Which of these application software installation options is likely to ask the most questions of the installer and require the greatest expertise?
a.
express
b.
custom
c.
minimal
d.
full
 

Completion
Complete each sentence or statement.
 

29. 
The length of a computer case times its width is called its ____________________.
 

 

30. 
A noticeable flicker or visible scan line on a computer display screen is often caused by a(n) ____________________.
 

 

31. 
A(n) _________________________ contains documentation on the hardware, operating system, applications software, licenses, warranties, past problems and media backups for a computer system.
 

 

32. 
A(n) ____________________ installation is an option that installs the most common features of an applications software package.
 

 

33. 
A(n) ____________________ installation is an option that lets the user select which software components to install, but may ask lots of questions and require more installer knowledge about options.
 

 

Short Answer
 

34. 
Describe the six major steps to install an end user computer system.
 

35. 
Describe two ways to handle a situation where a user's keyboard must be located on a standard height (30") office desk.
 



 
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