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Central Texas Collage, Okinawa Japan

ITSC 2439

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Week 2 Homework (Due 6/24)

Chapter 3

 Key Terms (5 points)

        Call Greeting

        Customer Service Ethic

        Empathy

        Script

        Self Reliance

Answer the following review questions.  

#ís 1, 5, 7, 10, 16 (3 points each)

 

This web site and the material contained within are for use by Central Texas Collage Students currently enrolled in ITSC 2439.  Distribution and copying of material is only authorized by the instructor.  For problems or questions regarding this web contact [The Instructor].
Last updated: June 11, 2002.